Privacy Policy

Reachafar Pte. Ltd. is committed to safeguarding your privacy. This page informs you of our policies regarding the processing of your Personal Data.

By using this site and/or our services, you consent to the processing of your Personal Data as described in this Privacy Policy.

Table of Contents

Definitions

  1. As used in this Policy:
    1. We/us/ our (either capitalized or not) – Reachafar Pte. Ltd.;
    2. Personal Data – data, whether true or not, about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or is likely to have access;
    3. Customer – an individual who (i) has contacted us through any means to find out more about any goods or services we provide; or (ii) may, or has, entered into a contract with us for the supply of any goods or services by us.
  2. Other terms used in this Policy shall have the meanings given to them in PDPA (where the context so permits).

What Personal Data We Collect About You

  1. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.

Collection, Use and Disclosure of Your Personal Data

  1. We generally do not collect your personal data unless
    1. it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or
    2. collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
  2. We may collect and use your personal data for any or all of the following purposes:
    1. performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
    2. verifying your identity;
    3. responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
    4. when you enter into any agreement or provide other documentation or information when you use our services;
    5. managing your relationship with us;
    6. processing payment or credit transactions;
    7. sending you marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, rewards schemes and other promotions;
    8. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
    9. any other purposes for which you have provided the information;
    10. transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
    11. any other incidental business purposes related to or in connection with the above.
  3. We may disclose your personal data:
    1. where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
    2. to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.
  4. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
  5. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

Withdrawing Your Consent

  1. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request via email to our Data Protection Officer at the contact information provided below.
  2. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
  3. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us via email at the contact information provided below.
  4. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Access to and Correction of Your Personal Data

  1. If you wish to make:
    1. an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or
    2. a correction request to correct or update any of your personal data which we hold about you,
    you may submit your request via email to our Data Protection Officer at the contact information provided below.
  2. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
  3. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you via email within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Protection of Your Personal Data

  1. To safeguard your Personal Data, all electronic storage and transmission of Personal Data is secured with appropriate security technologies.
  2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
  3. This site may contain links to third party sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those sites.

Retention of Your Personal Data

  1. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
  2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Information About Cookies

  1. We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.
  2. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
  3. You can remove cookies stored in your computer via your browser settings. If you want to learn more about cookies, or how to control, disable or delete them, please visit https://www.aboutcookies.org/ for detailed guidance.
  4. We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here.

Effect of Policy and Changes to Policy

  1. This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
  2. Reachafar’s company is in Singapore. This site as well as these rules are subject to the laws of Singapore, regardless of the location of the user, and any claims of any kind related thereto shall be heard by the Singapore Courts.
  3. Reachafar reserves the right to revise and update these rules at any time, effective on the date of posting to the site of the new and amended rules.

Contact Information

  1. Please contact [email protected] if you have any enquires or feedback on our privacy policy.

To offer you a better experience, this site uses cookies. Read more about cookies in our Privacy Policy.

Got it!

To offer you a better experience, this site uses cookies. Read more about cookies in our Privacy Policy.

Got it!

We are happy to hear from you!
Send us a message here, so that we can come back to you soonest.